When I started in Hospitality school, one of the first things I learned was that “No” was never an option when responding to a guest. I can assure you I’ve said it many, many, many times during my career! Sometimes you are presented with situations where you feel that truly is the only option. For example, the guest wants to check in at 7am and there are no rooms available. How can you possible say yes!? Well, “Yes is the Answer” by Christine Trippi answers that question and many other similar ones! This book goes into detailed, everyday scenarios that can help change those “unfortunately” responses to “Yes!”. I have read many books on hospitality, but “Yes is the Answer” is the one I would suggest for any operational leader looking to get the most out of their team and deliver truly sweet service!